Shipping policy
Processing Time & shipping time to your address total : 2-3 weeks for all products.
Please allow extra time for your order to be processed during holidays and sale seasons.
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct color and size because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
SHIPPING CONFIRMATION
After your goods are shipped, a shipping confirmation will be sent to you by email, which will allow you to track the shipping status. The cost of transportation depends on the weight of the package and the place of delivery. The customer is responsible for customs duties and taxes on all international orders.
TRACKING
As the receiver, if the order is marked as returned to the sender or delivery fails because the receiver cannot follow up or fails to submit the necessary requirements or notices to the courier, you will be fully responsible for tracking your order and submitting the necessary requirements to the customs or courier. We cannot process any refund or replacement free of charge, and you may need to place an order again.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
TAXES & DUTIES
We really beg your forgive that Customs duty is out of our control for this situation. We can't guarantee there will be always no tax fee. And dear customers are responsible for the tax fee if it occurs.
In order to avoid high tax fee, the descriptions of your parcel would be ‘Dress sample’ or ‘Gift’, and the claiming value of your item(s) would be much lower than the practical value.
Unfortunately, if your parcel is held by customs, we will contact you timely by email. Please pay more attention to your mailbox and offer the relevant information that needed.
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal at the checkout page.