FAQs
Frequently Asked Questions (FAQ)
What currency are the prices in on the website?
All prices are in USD.
When will my order ship?
We strive to ship items as quickly as possible. Please allow 4-7 days of production time for your order to ship out. Average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at officialsukuroi@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back for a full refund. You must pay for return shipping. Once we have received the product, we will issue a full refund of your original purchase amount. Please include your name and order number on the returned parcel.
Note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.
Important: We do not accept returns of items without tags or that have been used.
Can I cancel my order?
You can cancel your order with no penalty as long as it hasn’t shipped. If the item has already been shipped, please use our easy return system to get a full refund.
What do I do if I entered an incorrect address?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm the details. Once you double-check that the address is wrong, kindly notify us via email at officialsukuroi@gmail.com. If the address is incorrect, we can change it within 24 hours. No changes will be made after 24 hours and no refund will be given for incorrect submissions.
How long does shipping take?
Shipping times vary depending on your location, as products are shipped from different fulfillment centers. The average shipping time is 15-25 business days. If the product requires tailoring, it can take anywhere from 1 to 3 months.
Do you ship to Latin America?
Yes, we do ship to Latin America, and shipments typically take around 2 weeks.
Are the sizes Asian sizes?
Yes, our sizes are Asian sizes. If you have doubts, please contact us with your measurements, and we’ll help clarify which size is best for you.
Is the payment secure?
Yes, the payment is completely secure. You can pay with any credit or debit card, or via PayPal.
Do you offer wholesale services?
Yes, we offer wholesale services for Lolita dresses. If you're a retailer and interested, please contact us at officialsukuroi@gmail.com.
Can I modify or update my order after placing it?
Unfortunately, once the order is processed, we cannot modify or update it. If you need to make urgent changes, please contact us as soon as possible, and we will do our best to assist you.
Can I apply a discount code after placing the order?
We cannot apply discount codes to orders that have already been placed. Please make sure to enter the code before completing the checkout.
Will I receive a tracking number for my order?
Yes, you will receive a tracking number once your order has been shipped. If you don’t receive it within 3-5 days after shipping, please contact us for assistance.
What should I do if my order hasn’t arrived within the estimated shipping time?
If your order hasn’t arrived within the estimated shipping time (15-25 business days), please contact us to track your package and check the shipping status.
Can I customize my order?
In some cases, we offer customization services, such as size adjustments or specific designs. If you're interested in customizing your order, please contact us before making the purchase for more details.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately for assistance. We offer a full refund or a replacement if the product is defective.